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ThreatLocker blocks applications it does not recognize, including the Telivy installer. ThreatLocker ships a built-in Telivy Agent application, so allowing Telivy takes one policy. Set it up before you deploy the agent.

Create the Telivy policy

  1. In ThreatLocker, open the Application Control tab on the left. Choose what the policy applies to, either a computer group or a single machine, and select New Policy. ThreatLocker Application Control tab with the New Policy button
  2. Give the policy any name. In the selected applications box, type Telivy and pick Telivy Agent (built-in), then select Create. ThreatLocker new policy form with the built-in Telivy Agent application selected
  3. Select Deploy policies in the top right corner. ThreatLocker Deploy policies button in the top right corner

Auto-update and ThreatLocker

ThreatLocker also blocks MSI-based updates. When you create an assessment with ThreatLocker as its antivirus, Telivy turns auto-update off for that assessment. You can turn it back on in the assessment’s update settings. If the installer is blocked anyway, the agentless scanner may still complete, and the device shows an Agentless Scan badge. See Devices scanned without the agent. For other questions, contact support@telivy.com or ThreatLocker support.