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A password on its own can leak through a breach, a phishing page, or reuse on another site. Multi-factor authentication (MFA) means a stolen password isn’t enough: whoever logs in also needs a one-time code from your phone. Your Telivy account holds client data and payment details, so MFA is on by default for every account.

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Registering for MFA

1

Scan the QR code

The first time you log in, Telivy asks you to register an authenticator app such as Google Authenticator. Scan the QR code with the app.If the app can’t scan it, click Trouble Scanning? to show the seed phrase and type that into the app instead.MFA registration screen with a QR code and the seed phrase option
2

Enter the one-time code

Type the one-time code the authenticator app now shows.One-time code entry screen during MFA registration
3

Save your recovery code

Click Continue. The next screen shows a recovery code. It lets you log in if you lose your phone or the authenticator app, so store it somewhere safe, such as a password manager.Recovery code screen shown after MFA registration
4

Confirm you saved it

Tick I have safely recorded this code. Registration is complete.

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Logging in with MFA

When you log in to the Telivy portal, you may be asked for an MFA code. MFA code prompt on the Telivy portal login screen Enter the current code from your authenticator app. On a device you trust, you can choose to remember it for 30 days, and Telivy won’t ask for a code on that device until then. If you don’t have the authenticator app with you, choose Try another method and enter your recovery code.

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Lost your device and recovery code?

Email support@telivy.com from the address registered with Telivy. Support may need to verify your identity before resetting MFA on the account.