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Whitelist Telivy

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How to get your Anti-Virus to allow smooth installation of Telivy

To whitelist your Anti-Virus or EDR, follow these instructions:
  1. If installation is failing:
    1. First, whitelist the domain install.telivy.com
    2. Then, if still not working, whitelist directory: “C:\Program Files (x86)\Telivy”
  2. If installation succeeds, but Telivy cannot connect to our services:
    1. Domains:
      1. agent-v1.telivy.com
      2. install.telivy.com
    2. Executables:
      1. C:\Program Files (x86)\Telivy\Telivy Agent\Telivy.Agent.Windows.exe 2. C:\Program Files (x86)\Telivy\Telivy Agent\Telivy.Scanner.Windows.exe 3. C:\Program Files (x86)\Telivy\Telivy Agent\Telivy.Launcher.Windows.exe 4. C:\Program Files (x86)\Telivy\Telivy Agent\Telivy.Updater.Windows.exe
    3. If neither of the above work, we advise broader whitelisting:
      1. Domains: *.telivy.com
      2. Folders: “C:\Program Files (x86)\Telivy\Telivy Agent”

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Installation Timeline

Once the installation has been kicked off, here is the sequence of events to be performed:
  1. When using RMM installation, the first step is to download the MSI from install.telivy.com and install the package. If you notice that the download has failed, please check your Anti-Virus status (instructions seen above).
  2. Our installation process is as follows:
    1. Extracting the necessary executables to the installation folder
    2. Setting registry entries
    3. Creating and starting a Windows Service
  3. Telivy Agent is a Windows Service. Once an hour it sends a heartbeat log and starts Telivy Scanner. The scanner only collects what is actually due, so an hourly start is not an hourly full scan. Scanning Schedule covers how often each check runs again.
  4. The first step for the Telivy Scanner is to reach the Telivy servers to create an asset in your assessment. It gathers a hostname, OS name, and any other machine-identifying metadata.
  5. The asset scan is then triggered, which includes vulnerability scanning, application scanning, PII scans, and password analysis.
  6. The status then changes to “In Progress” in the Telivy portal.
  7. The controller checks in hourly to see whether that first scan has finished. The PII scan is usually the slowest part, depending on how many files are on the asset.

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Under the Hood

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What happens under the hood

Some of the executables that we run are as follows:
  1. C:\Program Files (x86)\Telivy\Telivy Agent\Telivy.Agent.Windows.exe: Registers as Windows Service, a controller orchestrating the scanning process. Responsible for periodically running Telivy Scanner and sending heartbeat log to Telivy services.
  2. C:\Program Files (x86)\Telivy\Telivy Agent\Telivy.Scanner.Windows.exe: Performs the actual scanning.
  3. C:\Program Files (x86)\Telivy\Telivy Agent\Telivy.Launcher.Windows.exe: Wrapper for running scanner on user context, since Agent runs on SYSTEM one (due to Windows Service)
  4. C:\Program Files (x86)\Telivy\Telivy Agent\Telivy.Updater.Windows.exe: Performs auto-update of the agent if such feature is enabled