Uninstallation
How to uninstall Telivy on your Windows Asset
Uninstallation removes the Telivy scanner on the device but the data gathered during the latest scan still remains on the portal and is part of the Risk Assessment dashboard and any report generated.
You can uninstall directly from the dashboard using the Uninstall button for each asset or you can uninstall all the devices at once by clicking on the Uninstall All button.
What happens when you click Uninstall
Uninstalling is scheduled, not instant. Clicking Uninstall flags the device, and the agent acts on that flag the next time it runs. The device doesn’t have to be online when you click.
Until the flag is picked up, the device sits at Uninstall Scheduled. That status is the notification: the instruction is set, the device hasn’t acted on it yet. A machine that’s reachable usually clears it within an hour, since that’s roughly how often the agent runs.
Stuck at Uninstall Scheduled for hours, or a whole day? The flag isn’t reaching the machine. Either the Telivy Agent Service isn’t running or the device can’t connect to Telivy. Uninstall those manually with the commands below.
Uninstalling a device manually
Run the uninstall command on the machine itself, at the terminal or pushed through your RMM. Do this for anything that never picks up its scheduled uninstall, or when you’d rather not wait for it. There are two options, and they treat the data already collected from that device very differently, so pick deliberately.
Option 1: Standard Uninstall (Recommended)
Best for routine removal. This preserves the device’s local PII database, so if Telivy is reinstalled later the next scan is faster. Usable since agent version 30.0.0.0.
Run the following command as Administrator:
Option 2: Full Wipe
Use this for complete data removal, or to uninstall legacy agent versions (below 20.0.0.0).
This action is destructive. It removes all Telivy history and the PII database from the local machine. Only use Full Wipe if you want to get rid of Telivy entirely or you’re fixing a corrupted installation. If you might reinstall later and want to keep the existing PII data, use Standard Uninstall instead.
<DEEPSCAN_ID> with the assessment’s Deep Scan ID (found on the assessment’s configuration page):
